Terms of Service & Business Agreement
Effective Date: August 31, 2026 · Governed by the Laws of England & Wales
1. Service Description & Acceptance
By creating an account, registering a workshop, accessing the cloud dashboard, or downloading the desktop workstation application ("the Service"), you agree to be legally bound by this Master Services Agreement with BoltBench Workshop Software ("BoltBench", "we", "us", or "our").
BoltBench provides workshop management tools, diagnostic matrices, repair ticketing systems, 58mm thermal receipt printing modules, customer live tracker portals, technician scheduling, and inventory control for electronics and computer repair businesses.
2. Subscriptions, Plans & Billing Terms
BoltBench offers recurring subscription tiers:
- Starter Tier: £29/month billed monthly, or £279/year billed annually (saving approx. 20%). Designed for single-bench workshops and independent technicians.
- Pro Shop Tier: £59/month billed monthly, or £569/year billed annually (saving approx. 20%). Includes parts inventory, public store tracker portals, buyback module, technician PIN controls, and full P&L / 20% VAT accounting statements.
Free Trial Offers: Promotional free trials (such as 7-day or 14-day trials) grant full unrestricted access. If a payment method is registered and not cancelled prior to the trial conclusion, the chosen monthly or annual subscription fee will be automatically billed.
Plan Switches & Upgrades: Upgrades take effect immediately with prorated billing calculated automatically through Stripe. Downgrades from Pro to Starter are scheduled to take effect at the end of the current paid billing cycle without interrupting active features during the prepaid period.
Cancellation Policy: You may cancel your subscription at any time via the self-service Stripe Customer Billing Portal or from your account subscription dashboard. Following cancellation, access remains active until the end of your prepaid billing period. We do not provide prorated refunds for partial monthly or annual periods already elapsed.
3. Promotional Codes, Vouchers & Discounts
Promotional coupons and marketing discounts (e.g. 20% off for 3 months) apply strictly to subscription charges processed through our official Stripe gateway.
- Promo codes are valid for a single account and cannot be exchanged for cash or transferred between accounts.
- Discounts apply to the specified number of billing cycles (e.g. 3 months, 1 year, or 1 invoice). Upon expiration of the promotional duration, subscriptions renew automatically at the standard published subscription price.
- We reserve the right to void coupons obtained through fraudulent or unauthorized means.
4. Desktop Workstation Software License
For active subscribers, BoltBench grants a revocable, non-exclusive, non-transferable license to download and install the BoltBench Desktop POS Workstation on shop hardware.
- You may not reverse-engineer, decompile, redistribute, or resell the desktop software package.
- The desktop application features local offline fallback. Offline data will synchronize with your cloud account upon reconnection. BoltBench is not liable for data conflicts caused by simultaneous offline modifications on un-synchronized hardware.
5. Data Protection & GDPR Compliance
In respect of consumer personal data collected during repair intake (such as customer names, mobile numbers, email addresses, and device identifiers):
- Role of the Parties: You (the workshop owner) are the Data Controller. BoltBench operates strictly as the Data Processor under the UK Data Protection Act 2018 and UK/EU GDPR.
- Permitted Use: We process end-customer data solely to fulfill your repair workflow, generate claim slips, send automated repair status updates, and render invoices. Customer data is never sold, leased, or monetized for third-party marketing.
- Security & Encryption: Sensitive customer credentials and bank details are encrypted using AES-256 standards with secure cloud transmission over TLS 1.3.
6. Device Intake, Signatures & Repair Disclaimers
BoltBench provides diagnostic matrices and digital signature capture pads for device check-in. Store owners are solely responsible for:
- Conducting thorough pre-repair diagnostic checks (e.g. testing Face ID, True Tone, cameras, and liquid contact indicators) prior to opening consumer electronics.
- Ensuring customers consent to risk disclosures (e.g. data loss, board-level repairs, motherboard micro-soldering risks, or water damage corrosion).
- BoltBench does not guarantee the repairability of hardware and accepts no liability for physical damage incurred by technicians during bench repairs.
7. Email Communications & Marketing Preferences
By registering on BoltBench, you agree to receive essential transactional emails (account verification, password resets, ticket status notices, and Stripe receipts).
You may opt out of marketing campaigns or promotional announcements at any time by clicking the Unsubscribe link present in every marketing email or visiting our Unsubscribe Portal. Opting out of marketing will not prevent critical security or billing notices.
8. Limitation of Liability & SLA
While BoltBench strives for continuous 99.9% cloud uptime, the Service is provided on an "as is" and "as available" basis.
To the maximum extent permitted by applicable law, BoltBench and its operators shall not be liable for indirect, punitive, special, or consequential damages, loss of business profits, loss of customer repair goodwill, or corrupted data. In all circumstances, BoltBench's total aggregate liability arising out of or related to this agreement shall not exceed the total fees paid by you to BoltBench in the twelve (12) months preceding the incident giving rise to liability.
9. Governing Law & Dispute Resolution
These Terms of Service, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of this agreement.
10. Legal Inquiries & Customer Support
If you have questions regarding these terms, your billing account, or GDPR data requests, please contact our team: